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    Highlighting Hair Problems

    Highlights not what you wanted? Be assertive!

    Highlighting and hair color weaves can be tricky to get just right. Lots of women have a hard time being assertive with their hairdresser or hair colorist, but a professional hairdresser would prefer you would do just that!

    Ami, recently asks this question on my comment board:


    I had my hair appointment with a wonderful hair colorist in town two days ago who did my highlighting that we scheduled the week before. I chose the three colors from the “chart,” and I am a bit disappointed with my results. The hair colors (as you point out) are not exactly the way they appeared once they mixed with my natural hair color. I did not have any color on my hair prior to the session. The hairdresser is known all over town for his experience and prices! I did not have a blow dry scheduled, so i did not see the results until I got home.

    My light strawberry-blonde looks very dark red, and my honey blonde looks orangey. My dark brown is nice, but my natural hair color is a medium brown. Should I call him and ask to come back and explain, or is that way too insulting for someone of his status? Would he blame it on me for picking the colors? Should I wait and see if it gets better in a few more shampoos?

    Thanks so much!


    Absolutely, call him back! It may be a good idea to wait to see if it softens in one or two more shampoos, but, don’t wait any longer than that to discuss your highlighting problems.

    A professional hair colorist, who has built a fine reputation, should be concerned to keep it that way. That means giving good service to their customers. Your satisfaction matters, or they wouldn’t have the fine reputation that they have earned, or, be able to charge the high prices they do. (I’m assuming he hasn’t lost touch with that kind of customer service.)

    Many women are fearful of confronting their hair colorist or hairdresser when not satisfied with their results. I can tell you honestly, most hair professionals I’ve worked with, would prefer to keep you as a satisfied customer, than lose you and not know why.

    Of course be diplomatic in these kind of situations. I mean, fall on your own sword, just don’t go overboard. You can mention you might have been wrong in picking the hair colors you wanted, but that you were hoping to give him some idea of what hair colors you thought would look good. (He, by the way, IS the professional and made the final decision) Be honest in what you are not happy with, it will give your hair colorist a chance to fix it.

    Good luck, and I will bet he will be able to make the results better! Let me know! I’d love to do a follow-up article.

    For more highlight ideas check out our Pinterest Hairstyles with Highlights Board.


    Barb Quinn on Google+  



    1. Hi Lin,
      To get lighter highlights your hair will need a higher lift developer to strip the color out of your hair. You may then need to tone or color over the hair to get it to a desired shade.

      Comment by Barb Quinn — July 26, 2010 @ 1:23 pm

    2. I have highlights but they always turn a yellowish color and i really want a more natural looking blonde, more whitish color, I guess. What blonde tones should i be choosing to make my hair come up less yellow?

      Comment by Lin — July 19, 2010 @ 1:52 pm

    3. I went to someone highly recommended by my coworkers. I had seen her work on my coworkers hair and thought she would do a good job with my highlights. Unfortunatly no, she didn’t match my highlights and I ended up with a red crown and my ends blond/brown. I had her fix it. Since I felt she was good and I believe in second chance I went to her again thinking she now knows what I like but again I’m un happy. I guess she is just not the one for me. Not everyone is good at everything. So now I look for someone knew but now I need to fix the damage. I have no highlights I’m almost solid and want to get back to my highlights with my natural hair mixed within.

      Comment by Mina — April 26, 2010 @ 10:15 pm

    4. Hi, I have a warm brown colour on my natural medium brown /grey mix with blond highlights. However, the blond is brassy and by the end of the month the colour seems to fade out and I have an overall brassy look. I have a professional colour my hair and have been told that because I have red in my natural hair that the blond cannot reach a ligh tblond colour but stops at the yellow to orange tones. How can this be rectified as I am totally disappointed in my hair colour? Should I eliminate the blond and go with one colour?

      Comment by Laurie Denby — March 10, 2010 @ 9:59 am

    5. Karissa,
      If you have unsatisfied results in any hair service, good stylists and salons won’t charge you more money for their mistake. It is key however, to call and talk with them about your disappointments sooner than later!
      Good Luck

      Comment by Barb Quinn — January 8, 2010 @ 3:11 pm

    6. will it cost even more money to fix my unsatisfied results

      Comment by karissa — December 24, 2009 @ 10:03 pm

    7. I got my hair hilighted blonde today and i didn’t see the bright blonde-white streaks in the center because of the way my stylist parted my hair. I looked in the mirror at home and was horrified when I put my hair up! Is there anything I can do at home in the next two days (i have highschool pix)?

      Comment by Jordan — December 6, 2006 @ 10:26 pm

    8. I have been challenged with alapecia for about a year and recently had a scratch test. My allergy is thirmosal. This is used in make up, immunizations,
      some eye drop products and make up removers. I am in search of a hair color without thirmosal which is a preservative or antiseptic. Could you help?

      Comment by chris tovias — May 8, 2006 @ 10:29 am

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